Our team works hard to ensure orders are sent out as soon as possible. Please allow up to 2 days for your order to be processed and dispatched. During our sales events and peak periods, orders may take up to 5 days to be dispatched.

Orders are dispatched from our fulfilment centre in Auckland. Occasionally, items may be sourced and dispatched from store locations in Auckland.

Your tracking number can be found in your shipping confirmation email, or you may view your order and shipping information by signing into your Papinelle account.

While our items typically run true to size, there is some variance depending on material. For example, our Tencel™ Modal pieces are higher in stretch than our cotton pieces. We recommend referencing the product page for the best guidance on fit.

We want to help ensure your beautiful new pieces stay looking their best for years to come. Care instructions vary depending on the fabric composition of your garment, so always refer to the care label for the most accurate guidance. 

As a general guide, most of our garments can be machine washed in cold water on a gentle cycle. For best results and to avoid shrinkage, lay flat to dry. Avoid using bleach to preserve the fabric's colour.

Fabric is our everything! We source the most beautiful, natural fabrics chosen for their softness, drape, and enduring quality. From pure silks to organic cottons, our pieces are made to be lived in, night after night for years to come.

For full fabric composition, visit the individual product page.

Yes, most of our pieces are machine washable. For best results, wash in cold water on a gentle cycle and lay flat to dry to keep that softness intact. Fabric composition varies across styles, so always check the care label on your garment.

When cared for properly, our fabrics are designed to keep their softness and maintain their shape, wash after wash. For most of our fabrics, we recommend machine washing in cold water on a gentle cycle, and laying flat to dry. This helps preserve the fabric's softness and prevents shrinkage. Care may vary by style, always check the label on your garment for specific instructions.

Our fabrics are selected with breathability in mind. Natural fibres like Tencel™ Modal, organic cotton, and silk allow air to circulate and help manage moisture, keeping you cool and comfortable through the night. Perfect for the hot sleeper, since staying cool and comfortable all night is one of the simplest ways to support deeper, more restful sleep.

Breathability is front of mind in every fabric we choose. Tencel™ Modal's porous fibres absorb and release moisture efficiently, drawing heat away from the skin. Organic cotton's breathable weave allows air to circulate, preventing heat build-up. Silk, a natural protein fibre, wicks moisture and helps regulate temperature in both directions. Together, these natural fibres help your body stay in that just-right zone for deeper, more restful sleep.

We offer free standard shipping on orders over $150. For orders under $150, standard shipping is $9.99.

We ship to Australia, Hong Kong, Singapore, the UAE, the UK and the US. Please select your preferred shipping destination from the drop down menu on our website.

For all orders that ship domestically within New Zealand, there are no duties or import taxes. The price at checkout is final.

We want you to be happy when you shop with Papinelle, so if something isn't quite right, we offer easy returns.

Return within 365 days for a refund or store credit. $9.99 return shipping is deducted from your refund — or opt for store credit and we'll waive the fee. 

Please note: your original form of payment's refund window applies. If you paid via PayPal (180 days), Klarna (180 days), or Afterpay (120 days), returns made after these windows will be refunded as store credit instead.

Return within 30 days for a refund or store credit. Full price items only. $9.99 return shipping is deducted from your refund — or opt for store credit and we'll waive the fee. All returned items must be unworn, undamaged, in original condition, with tags attached and any boxes included.

Return within 30 days for store credit only. $9.99 return shipping is deducted from your store credit. All returned items must be unworn, undamaged, in original condition, with tags attached and any boxes included.

The following items cannot be returned: items tagged as Final Sale at time of purchase, customised items, knickers, and gift cards.

Head to our Returns Portal here to get started.

Online returns are processed as a refund or store credit rather than a direct exchange. If you'd like a different size or colour, we recommend placing a new order to secure the item, and we'll help process your return in the meantime.

Exchanges are available on the spot in our boutiques, though please note that boutique stock may vary from what's available online.

Once your return is received at our warehouse, please allow up to 3 business days for it to be processed. Depending on your bank or payment provider, it may take a further 2 business days for the refund to appear in your account.

Simply copy the code from the email you received with the card or credit details and enter it in the Gift Card field on the checkout page.

We restock our Sleep Staples range throughout the year. As these are core styles we carry season after season, sold-out sizes are likely to be replenished. Seasonal and limited-edition styles are not restocked once sold out.

Select your size on the product page and click "Notify Me". You'll receive an email as soon as that size is back in stock, so you can shop it before it sells out again!